The following terms and conditions apply to all transactions on the SmartAVSolutions
website. The use of this site indicates your acceptance of these terms
and conditions. The placement of an order indicates your acceptance of these
terms and conditions. Please read them carefully and print a copy for future
reference.
General These terms and conditions do not affect your statutory rights. To order
goods through this website you must be at least 18 years of age and accept
delivery within the UK. We will treat each order for goods as an offer by you to
purchase the goods subject to these terms and conditions.
Description of goods All the products we sell are of a technical nature and it is not practical
to publish detailed specifications of all the products. All images, descriptive
matter, specifications and advertising on our site are for the sole purpose of
giving an approximate description of the goods. Full detailed specifications are
available from the manufacturer's brochures or their websites.
Payment and Price The total price payable for the goods will be stipulated at the time when
you place your order. We are entitled to make adjustments to the price to take
account of any increase in our supplier's prices, or the imposition of any taxes
or duties, or if due to an error or omission the price published for the goods is
incorrect. We will inform you of the correct price and give you the opportunity
to cancel the order. All prices on our website are inclusive of VAT and delivery
in UK mainland.
Typographical Errors In the event a product is listed at an incorrect price due to typographical
error or error in pricing information from our suppliers, we shall have the
right to refuse or cancel any orders listed at the incorrect price whether or
not the order has been confirmed. If your credit has already been charged and we
subsequently cancel your order, we will immediately issue a credit to your
credit card account in the value of the incorrect price.
Payment Methods We accept most major credit and debit cards including Visa, MasterCard,
Switch, American Express, Delta and Maestro. On the order you must provide us
with your exact billing address and telephone number the address and phone
number your credit card bank has on file for you. We may also ask you for
further identification, a utility bill, bank statement, credit card statement
etc. Incorrect information will cause a delay in processing your order. Your
order will only be processed once authorisation of your credit card has been
properly received.
Availability of goods All products and services are subject to availability and may be withdrawn
at any time. If we do not supply the goods for any reason we will not charge you
for these and we will refund any money already paid for them. However, we will
not be responsible for compensating you for any other losses you may suffer if
we do not supply the goods.
Delivery Times Delivery of product (stock items) will normally be made within 1-5 working
days from clearance of payment. We will endeavour to deliver the goods within
the times stated but goods are subject to availability and delay in delivery of
goods is sometimes outside our control. Any dates we specify for the delivery of
the goods are approximate only and we shall not be liable for any losses, costs,
damages, charges, or expenses caused by any delay for delivery of the goods. If
we or our suppliers are temporarily out of stock, we will notify you of this
position and you should allow up to 14 days for despatch of the goods. For
delays of more that 14 days, you will have the right to cancel the order and we
will refund any money paid by you for the goods.
Risk As soon as we have delivered the goods to your door you will be responsible
for them. We will only deliver goods to the address on the order and goods will
not be left without a signature. From the time of receipted delivery of the
goods, any loss or damage to the goods shall be at your own risk. Any transit
damage to the goods, shortages or incorrect goods supplied must be noted on the
delivery consignment note at the time of delivery. IMPORTANT NOTICE! On
acceptance of your delivery, you must ensure you sign the delivery note.
TIME LIMITATION FOR NOTIFICATION OF CLAIMS
Damage in Transit If goods arrive in a damaged condition you must make a note on the carrier's
delivery consignment note and it will be your responsibility to inform us within
7 days from delivery.
Shortages It is your responsibility to sign for the correct number of packages as
shown on the carrier's delivery consignment note. Any shortages must be noted on
the consignment note and it will be your responsibility to notify us within 10
working days from delivery.
Incorrect Goods It is your responsibility to notify us of any incorrect goods supplied
within 7 days from delivery.
Non-deliveries
We will not accept liability for goods lost in transit unless we are notified
within 10 days from the expected delivery date. If goods returned under this
clause are found to be perfect and in full working order, these will be returned
to you and an administration fee of 15% of the price of the goods along with the
cost of carriage will be charged to your account.
CANCELLATION OF ORDERS/RETURNED GOODS If you are not totally satisfied with your purchase, you have the right to
return it within 30 days from date of delivery for credit or refund, provided it
is in pristine condition in it's unopened original box and packaging. You must notify us within 7 days from date of delivery that you intend to reurn the item. For full
details of how to return please call 0845 602 6360. You will be wholly
responsible for the cost of return delivery and safe return of the goods. Goods
received back incomplete or in a damaged or used condition will either will
either be returned to you and the cost of delivery charged to your account or we
reserve the right to levy a surcharge on such returned goods at a minimum 15% of
the invoice price.
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